Shipping policy

Our goal is to offer you the best shipping options no matter where you live. Everyday we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness at all times.

Shipping time:

All orders takes between 5 to 15 days to arrive at their destination. Some particular products might take up to 20 days to arrive due to high demand.
Any other international delivery usually takes about 10 – 20 business days.
If your shipment is not received within 25 days of placing the order please contact us at admin@jmartdirect.com immediately.
Customers will have 40 days within which queries of shipment not being received can be lodged.

Also note: We may ship orders with multiple products separately to ensure you get your products as soon as possible.

Our Guarantee

All your orders have a 30 day money back guarantee!
Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge; Just contact our support team at admin@jmartdirect.com with clear pictures or a video if there is a damage within 48 hrs of the shipment being received and we will get in touch with you as soon as possible.

Important Remarks

It is the customers responsibility to ensure that they have provided us with the correct shipping address. If there is an error in the address you have provided which leads to a failed delivery we may ask for the second delivery shipping charges to be paid to us if we are charged shipping by the carrier.
If the tracking of shipment shows that an item has been delivered but the customer claims that the package was not received , we will provide you with the contact details of the carrier for you to resolve the matter.
Refunds are not given on free items. However, replacements are given for items lost while shipping.
Replacements are sent up to 7 days after receiving your item.
For more information about refunds, please read our Refund Policy.

Tracking your order:

To track your order, we will send you all the tracking information to your e-mail. You can also track your order through our dedicated tracking page at https://jmartdirect.com/apps/track123

If you cannot find your tracking number, please get in touch with us at admin@jmartdirect.com